Purpose
VT Nova Jobs is committed to providing a fair and efficient dispute resolution process for Clients and Service Providers. This policy outlines the procedures for resolving disputes that may arise during the use of our platform.
Scope
This policy applies to all disputes arising from the use of our platform, including but not limited to:
- Cancellations
- Refunds
- Payment issues
- Service quality
- Communication breakdowns
Dispute Resolution Process
- Initial Resolution: Clients and Service Providers must attempt to resolve disputes through direct communication.
- Escalation: If unresolved, disputes will be escalated to our support team for mediation.
- Mediation: Our support team will facilitate communication and provide guidance to resolve the dispute.
- Final Resolution: If mediation fails, our support team will make a binding decision.
Principles
- Impartiality: Our support team will remain neutral and unbiased.
- Fairness: Decisions will be based on evidence and platform policies.
- Transparency: Communication will be clear and concise.
- Efficiency: Disputes will be resolved promptly.
Evidence
- Clients and Service Providers must provide relevant evidence to support their claims.
- Our support team may request additional information.
Decisions
- Decisions will be binding and final.
- Decisions will be communicated to both parties.
Updates
- We reserve the right to update this Dispute Resolution Policy at any time.
By using our platform, Clients and Service Providers agree to this Dispute Resolution Policy. If you do not agree, please do not use our platform.