Cancellation and Refund Policy
1. Cancellation by Client
- Clients reserve the right to cancel a scheduled service up to 24 hours prior to the commencement of services, provided a valid and reasonable justification is presented.
- In the event of cancellation, any non-refundable deposits previously agreed upon in the contract will be retained by the Service Provider, as stipulated in the agreement.
2. Cancellation by Service Provider
- Service Providers may cancel a scheduled service up to 24 hours prior to the commencement of services without incurring any penalties or liabilities.
3. Refund Processing
- Refunds will be processed within 5 business days following cancellation, subject to the resolution of any disputes or controversies.
4. Dispute Resolution
- In the event of a dispute, Clients and Service Providers are encouraged to engage in good-faith negotiations to resolve the issue amicably.
- If unresolved, disputes will be escalated to our dedicated support team for impartial mediation and final resolution.
- Our team’s decision will be binding and conclusive.
5. Refund Amounts
- Refunds will be calculated based on the services rendered, minus any non-refundable deposits previously agreed upon in the contract.
6. Non-Refundable Deposits
- Non-refundable deposits serve as a safeguard for Service Providers, protecting them from potential losses incurred due to last-minute cancellations.
- Unless our support team determines that the cancellation was attributable to the Service Provider’s fault or negligence, non-refundable deposits will not be reimbursed.
7. Policy Updates
- We reserve the right to modify or update this Cancellation and Refund Policy at any time, without prior notice.